| GENERAL
QUESTIONS |
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ORDERING |
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CREDIT CARDS |
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SHIPPING |
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COOKIES |
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| GENERAL
QUESTIONS |
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Who
is AccessoryTech.com?
AccessoryTech.com supplies quality
products to all different types
of customers. With our many years
of experience not only dealing with
accessories but also dealing with
wireless products, we understand
the needs and requirements of the
end user. We supply and service
many different customers and understand
what it takes to earn your business.
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An
accessory I saw at my local store,
isn't available online. Why not?
We offer a large selection of accessories
designed for use with all types
of equipment. We sell accessories
that are both high quality and reasonably
priced but we will not sacrifice
quality to make a dollar. There
are also many types of accessories
available, if you have seen a particular
type of accessory that we do not
have, it is possible that we don't
know about it. Drop us an e-mail
and we will be sure to check it
out. top of page
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How
do I get technical help?
If you need warranty work, go to
our warranty page. If you have questions
regarding our products, you can
use the contact us page or call
us at 1-800-494-7222. top of page
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How
do I know if an accessory is compatible
with my phone?
All product descriptions include
the model numbers of compatible
phones. To find the model number
of your phone, simply refer to the
front of your phone on or directly
below the screen. top of page
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| ORDERING |
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| Will
sales tax be added to my order?
If
you are located in California,
we will collect sales tax, for
all other states, you will not
be billed sales tax.
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What
happens after I place an order?
Once you have completed and submitted
your order, you will receive a confirmation
via email, summarizing your order.
When your order has been shipped,
you will receive another email,
which will include shipping and
tracking information. top of page
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What
is the return policy if I purchase
products online?
Returns will be accepted within
the first 30 days of merchandise
receipt for replacement, refund
or credit. In order to receive credit,
returned items must be unopened
and non-defective. A 15% restocking
fee will be applied against the
credit for any open, non-defective
items that are returned. If the
original item shipped is defective,
we will replace that item and no
restocking fee will apply.
We will not replace, refund or credit
items that have been designed and
personalized to individual preference.
Original shipping charges are not
eligible for refund, and customers
are responsible for return shipping
charges. However, we will pay the
outgoing shipping charges on the
replacement or exchange product.
If you wish to return an item, please
call our toll free number 1-800-494-7222
and provide your name, invoice number,
item serial number and the nature
of the problem. top of page
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What
kind of warranty do the accessories
have?
In general, all accessories have
a one-year warranty. For additional
details, please to the individual
accessory page and the warranty
term will be listed top of page
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Can
I place an order from outside the
United States?
Yes, you can place an order from
outside the United States, but we
cannot ship to an address outside
of the United States. We hope to
provide full global access in the
very near future. top of page
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| CREDIT
CARDS |
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Can
I order without a credit card?
Unless you are a vendor and have
contacted our office and received
prior authorization, you can only
order accessories using Visa, MasterCard,
or American Express. top of page
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Should
I put spaces or dashes in the credit
card number?
No. Your card number should be entered
in as a continuous string of numbers.
For example, enter your credit card
number as 5553333335555555.
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What
security measures does AccessoryTech.com
use to protect my information from
loss, misuse or alteration?
At AccessoryTech.com, security is
a priority. The secure server software
(Secure Sockets Layer or SSL) we
use uses 40-bit encryption for commerce
transactions. SSL encrypts any personal
information, such as name, credit
card number, phone numbers and addresses,
being transferred over the Internet.
AccessoryTech.com uses its best
efforts to prevent information from
being made available to any unauthorized
person or business. We take commercially
reasonable measures against the
internal loss, alteration or misuse
of data by company personnel by
taking precautions against access
by employees, contractors and others
who have no need for access of the
data to fulfill their duties.
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| SHIPPING |
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Can
I have my order billed to one address,
but shipped to another?
Yes. You have the option to ship
your purchase to one address, and
bill it to another. However, the
billing address must be that which
appears on the credit card you are
using to make the purchase. The
order form will ask you if you want
the product shipped to the billing
address. If you select No, you will
be asked to enter a shipping address
before your order is submitted.
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How
long will it take for my items to
arrive?
Products are usually shipped in
accordance with the shipping times
listed on the site. Standard delivery
orders arrive within 3-5 business
days of shipment. However, this
may vary depending upon the contents
of your specific order, and you
should refer to the details of your
shopping cart for a more accurate
delivery estimate. top of page
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Will
you ship partial orders? For example,
what happens if one product I ordered
is "in stock" but another is "out
of stock?"
Shipping partial orders results
in higher shipping costs for our
customers; therefore we do not ship
your products until the full order
is complete. To estimate when you
will receive an item, please consider
the availability of the items you
are ordering as well as the shipping
option you select. top of page
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Can
I ship to an address outside of
the United States?
No. Currently, we service only the
United States. We hope to provide
full global access in the very near
future. top of page
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| COOKIES |
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What's
a cookie?
Cookies receive and store certain
types of information whenever you
interact with us. top of page
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Why
do I need to accept cookies?
Cookies are placed on your browser
for your convenience. When you place
an order, that information is written
onto your hard drive. The next time
you place an order, the system recognizes
who you are and automatically enters
your information into the form.
This saves you the time and hassle
of re-entering your information
each time you visit our site.
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Are
cookies a security risk?
No, cookies are not a security risk.
Because cookies read information
on your hard drive, some think this
means they give access to all the
information on your computer. Our
commerce system encrypts all cookies
and they cannot be read by any other
web page. The cookie actually contains
no personal information, just a
unique identifier for our system
to recognize your browser.
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